Terms of service

Effective October 19, 2026

These terms are an agreement between you (the business signing up) and Caminus Group LLC, which operates Mainstay Web (“Mainstay”, “we”, “us”). By paying for or using our service you agree to them. Our privacy policy explains how we handle personal information.

1. What we provide

The Essential plan includes:

• A website designed for your business: one landing page with up to six sections, built for phones and computers.
• Connecting your domain, secure HTTPS, hosting and uptime monitoring.
• Local search and AI discoverability setup, and a monthly check of your website and how it appears in search.
• Regular backups and a version history of your site.
• A client portal where you can change supported details, such as hours and prices, and preview changes before they go live.
• Up to two small update requests a month, reviewed by a person before publishing.

Larger websites, extra pages and other features are quoted separately and agreed in writing before work starts.

2. Updates

• A small update is one request to change existing text, hours, prices, links or images you supply, taking up to about 15 minutes. Unused updates don’t roll over.
• We aim to complete updates within 2 business days of receiving complete instructions. Urgent requests depend on availability.
• Extra small updates are $25 each. An additional simple page is $100 to set up, within plan limits. Larger work is $75 an hour ($75 minimum), always quoted and approved before we start.
• Changes you make yourself in the portal don’t count toward your monthly updates.

3. Fees and billing

• No setup fee. Building your website is included.
• Monthly: $99 a month. The first charge is made when you sign up, and that date becomes your billing day: you’re charged on the same day each month after that.
• No minimum term. The plan is month to month. Stay 12 months and the website is yours to keep (section 7).
• Prices are before any applicable sales tax. Payments are processed by Stripe; you authorise us to charge your saved payment method for each monthly period.
• If a payment fails, Stripe will retry it and we’ll let you know. If an amount is still unpaid 14 days after it was due, we may pause your website until it’s paid.
• We may change our prices with at least 30 days’ notice by email. The new price applies from your next billing period after the notice ends.

4. Refunds

If you cancel before your website launches, we’ll refund what you’ve paid and you owe nothing more. After launch, monthly payments are not refundable, except where the law requires otherwise.

5. Cancelling

• The service is month to month, with no minimum term. You can cancel at any time in the billing portal or by emailing us.
• Cancellation takes effect at the end of the period you’ve paid for. Your site stays live until then.
• After that, we keep your site online for a 14-day transition so you can move to another provider, then take it offline. Please have your new website or provider ready before the transition ends; we can’t extend it without a new paid month. If you own your website (section 7), we’ll send your copy before then. We keep a private copy for 60 days in case you change your mind, then delete it, except for records we must keep by law.
• We may end the service with 30 days’ notice, or sooner if these terms are seriously breached.

6. Your domain and your content

• Your domain stays yours. You register and pay for it in your own name. We only change the records needed to point it at your website, and we don’t touch your email settings.
• Your content stays yours. The text, photos, logos and other material you give us remain yours. You give us permission to use them to build, host and maintain your website.
• You confirm you have the right to use everything you give us, and that your website’s content is accurate and lawful. Please only ask us to publish reviews, credentials and claims that are true.
• Your website becomes yours over time. See section 7. Until then, your site is built on Mainstay’s designs, code and tools, and you have a licence to use it as we host it. If you leave before owning it, we’ll give you a copy of the content you provided.

7. Owning your website

• After 12 paid months, the website is yours. You own the finished website we built for your business (its design as applied to your business, its pages, text, images and files) once you have paid for 12 months of service.
• How months are counted. Each successful monthly charge pays for one month, starting with the charge when you sign up. Ownership passes to you when your 12th monthly charge succeeds. Example: you sign up on March 5 and are charged $99 that day, so your billing day is the 5th. Your 12th charge is on February 5 the following year, and the website is yours from that day.
• Missed or refunded payments don’t count until they’re paid. Paused months don’t count.
• Leaving earlier? You can. You owe nothing more, but the website’s design stays with Mainstay; you receive a copy of the content you provided (section 6).
• What you receive. On request, we’ll send you a complete copy of the website’s files, ready to host anywhere, within 10 business days. You can keep, change and move it as you like.
• What stays with Mainstay. We keep the right to reuse our general tools, layouts and code in other work, but never your business’s content or branding. Anything of ours inside your website comes with a permanent, free licence for you to use on your site.
• What doesn’t transfer. Mainstay services that run on our systems, such as the client portal, portal-powered contact forms, monitoring, backups and update handling, end when the service ends. Your copy works as a standalone website; features that depend on our systems would need replacing with your new provider’s equivalents.
• Owning your website doesn’t end the service. If you stay, the monthly plan continues as before for hosting, care and updates.

8. Acceptable use

We won’t host content that is illegal, deceptive, infringes someone else’s rights, or is harmful. We may remove such content or pause a site after telling you, or right away when the law or safety requires it.

9. Third-party services

Your domain registrar, email, booking, payment and other tools you use are separate services with their own terms and fees. We link to them from your site but aren’t responsible for how they work.

10. Our commitment and its limits

We take care to keep your website available, secure and backed up, and we monitor it around the clock. We can’t promise it will never be unavailable, and we don’t guarantee search rankings, AI recommendations, traffic or sales. Except as stated in these terms, the service is provided “as is”.

To the extent the law allows, we aren’t liable for indirect or consequential losses such as lost profits or business, and our total liability for any claim is limited to the fees you paid us in the 3 months before it arose.

11. How we work

We use trusted service providers and AI tools to help build and update websites, and a person reviews changes before they’re published. See our privacy policy for details.

12. Changes to these terms

We may update these terms. For changes that affect current clients we’ll email you at least 30 days before they take effect. If you don’t agree, you can cancel before then.

13. Law

These terms are governed by the laws of the State of Kansas. Any dispute will be handled in the state or federal courts located in Johnson County, Kansas.

Contact

Caminus Group LLC (Mainstay Web) · support@mainstayweb.co